Privacy & Security FAQ
Plain-language answers to common questions about how Veneris handles personal data. For the full detail, see our Privacy Policy and Services Privacy Policy.
What personal data does Veneris collect about me as a website visitor?
If you browse veneris.io without submitting a form, we may collect anonymised analytics data such as pages visited and your approximate geographic region (derived from a truncated IP address, which is not stored in full). If you submit our contact form, we collect your name, business email address, company name, phone number, and job title.
What personal data does Veneris process as part of its outbound service?
When running outbound campaigns on behalf of our clients, we process professional contact data: business email addresses, names, job titles, LinkedIn profile URLs, and company information. This data is sourced from publicly accessible professional directories and company websites.
Where is my data stored?
Our website is hosted by Vercel Inc in the United States. Operational service data is stored with SOC 2 Type II compliant cloud providers in the United States. Where required by applicable law, we apply Standard Contractual Clauses for transfers of EEA, UK, or Swiss personal data to the USA.
Does Veneris sell my data?
No. We do not sell, rent, or trade personal data to any third party for their own marketing purposes.
How do I request deletion of my data?
Email privacy@veneris.io with the subject "Erasure Request". Include your name and the email address(es) under which your data may be held. We will process your request within 30 days. For prospect data in active campaigns, your contact will be suppressed from all current and future sequences immediately upon verification.
How long does Veneris retain my data?
Website enquiries: up to 2 years from last contact. Prospect data in active campaigns: for the duration of the client engagement plus 30 days. Financial records: 7 years as required by law. Analytics data: up to 14 months.
Is Veneris GDPR compliant?
We have implemented the technical and organisational measures required under GDPR for data we process as a controller and as a processor. We apply Standard Contractual Clauses for transfers of EEA personal data to the USA. If you have concerns, contact privacy@veneris.io or lodge a complaint with your local data protection authority.
What AI systems does Veneris use, and how do they handle my data?
We use large language models to generate personalised email copy on behalf of our clients. Under our contractual agreements with AI providers, prospect data is not used to train or improve provider models. AI outputs are reviewed within defined guardrails before high-stakes sends. For full details of our AI governance, see our Responsible AI Commitment.
How can I withdraw cookie consent?
Click "Manage Cookie Preferences" in the footer of any page on veneris.io. This reopens the consent manager where you can change or withdraw your analytics and marketing cookie preferences at any time. Necessary cookies cannot be disabled.
Who do I contact with a privacy concern?
Email privacy@veneris.io for general privacy enquiries and data subject rights requests. For legal matters including Data Processing Agreement requests, use legal@veneris.io. We respond within 30 days.
Does Veneris comply with the EU-US Data Privacy Framework?
Veneris Tech LLC is not currently self-certified under the EU-US Data Privacy Framework (DPF) programme. We rely on Standard Contractual Clauses (SCCs) as our transfer mechanism for EEA personal data. For full details, see our Data Privacy Framework Statement.
How does Veneris handle a data breach?
We maintain an internal incident response procedure. In the event of a breach that is likely to result in a high risk to your rights and freedoms, we will notify affected individuals without undue delay. Where required by law (including GDPR Article 33), we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach.
Can’t find an answer? Email privacy@veneris.io.